Who gets the #Hope4Alex hampers and how do we distribute?
In our 29 years of serving the community of Alex we have learned that the equitable distribution of food in poorer communities is very difficult and fraught with challenges. Our process is based on:
- Working with existing structures to identify and prioritise the most vulnerable.
- Using trained professionals to vet people.
- Delivering food at the door.
This enables us to be transparent and precise, eliminating abuse, duplication and conflict in the distribution. We currently have the capacity to deliver 300 parcels a day (feeding 1,800 people).
There are two ways in which recipients are identified:
A) Through existing community structures
- We work with over 50 organisations on the ground, most of whom do work with vulnerable people.
- We receive lists from these organisations of people that they know need the help.
- Our Social Workers, who are trained to assess, call each person to confirm identity, details and number of dependants and determine the extent of the need.
- Once confirmed, the individuals are entered into our database and given a call to wait at the gate to receive their parcel.
- When the vehicle arrives at the gate, the recipient signs an indemnity form confirming their details and receipt of the hamper. We keep these forms to reconcile our records for accountability.
B) Through individuals contacting us directly
Individuals who consider themselves to be needy and are not part of any organisation, can contact us directly on 010 205 9280 (during office hours) or 067 064 1942 to speak to our Social Workers. An assessment is done on the phone and then the same process as above is followed.